Frequently asked questions
about therapy

Our upcoming new rates starting June 1st 2026 will be aligned with the recommended fee schedule through PAA (Psychologists Association of Alberta) to 220$ and 235$ per 50 minute session. However, here at Safe Haven Counselling we think you deserve the full hour (60 minutes)! Thank you for your understanding around this - please consult with your therapist if you have any questions or concerns around the rate increase.

Sorry, we are not able to offer direct billing at this time. However, we can provide a receipt for you to submit for reimbursement through your insurance provider immediately after payment is received for your session.

Fees can be paid by cash, check or e-transfer within 24 hours of your booked appointment. You can also pay using your credit card through our JANE booking system.

Safe Haven Counselling is a collaborative group of unique and skilled therapists ready to listen, support and meet you where you are at. You are welcome to use the "Book Now" button on this website to book in for a first session or free 15 minute consult with one of our therapists. Or, you can call or email 403.478.5770 or safehavencounselling@gmail.com Remember choosing a therapist is about what feels right for you. Questions about ourselves or the counselling process are always welcome!

Availability amongst therapists varies with both evenings and weekend availability. The best way to find out about scheduling an appointment is to use the "Book Now" button or email or call us: safehavencounselling@outlook.com 403-478-5770

Insurance coverage is available under a variety of benefit plans. For insurance purposes please connect through the therapists' pages to learn their credentials and coverage potential through your insurance plan. Tax deductions may also be possible for some people. ​

Cancellations or Rescheduling: We require a minimum of forty-eight (48) hours notice during business hours to cancel or change your appointment. Without proper notice (unless we decide together that the absence or late cancellation was unavoidable), you will be charged the cost of the session. *If you are needing to cancel your appointment with less than 48 hours notice, you will need to call or email please. Otherwise, you can cancel and change your appointment using the JANE booking system.