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  • How do I know if Safe Haven Counselling is the right fit for me?
    Feel free to call or email for a free 15 minute consultation: 403.478.5770 or This is a good way to get a sense of who we are and if you feel like one of us could be a good fit. Remember choosing a therapist is about what feels right for you. Questions about ourselves or the counselling process are always welcome!
  • What days/times are your therapists available?
    Availability amongst therapists varies with both evenings and weekends available. The best way to find out is just send us a quick email! We hope to offer online booking soon.
  • What are the session costs?
    Session costs are related to each therapist's designation: An individual 60 minute session ranges between 150$ to 185$. A sliding scale is available to accommodate various clients' needs, please ask.
  • What form of payment do you accept?
    Fees can be paid by cash, check or e-transfer within 24 hours of your booked appointment. You can also pay using your credit card through our JANE booking system. Unfortunately we are unable to provide direct billing at this time.
  • Will this be covered by insurance?
    Insurance coverage is available under a variety of benefit plans. For insurance purposes please connect through the therapists' pages to learn their credentials and coverage potential through your insurance plan. Tax deductions may also be possible for some people. ​
  • What is your cancellation policy?
    Cancellations or Rescheduling: We require a minimum of forty-eight (48) hours notice during business hours to cancel or change your appointment. Without proper notice (unless we decide together that the absence or late cancellation was unavoidable), you will be charged the cost of the session. *Cancelling via phone call, text or email work best. **Covid-19 exceptions: the cancellations policy will be waved if you are experiencing any concerning symptoms
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