Question 1

What are your rates? [Update June 2026]

Accepted Answer

Our upcoming new rates starting June 1st 2026 will be aligned with the recommended fee schedule through PAA (Psychologists Association of Alberta) to 220$ and 235$ per 50 minute session.

However, here at Safe Haven Counselling we think you deserve the full hour (60 minutes)! Thank you for your understanding around this - please consult with your therapist if you have any questions or concerns around the rate increase.

Question 2

Do you offer direct billing?

Accepted Answer

Sorry, we are not able to offer direct billing at this time. However, we can provide a receipt for you to submit for reimbursement through your insurance provider immediately after payment is received for your session.

Question 3

What form of payment do you accept?

Accepted Answer

Fees can be paid by cash, check or e-transfer within 24 hours of your booked appointment. You can also pay using your credit card through our JANE booking system.

Question 4

How do I know if Safe Haven Counselling is the right fit for me?

Accepted Answer

Safe Haven Counselling is a collaborative group of unique and skilled therapists ready to listen, support and meet you where you are at.
You are welcome to use the "Book Now" button on this website to book in for a first session or free 15 minute consult with one of our therapists. 
Or, you can call or email
403.478.5770 or safehavencounselling@gmail.com       
Remember choosing a therapist is about what feels right for you. Questions about ourselves or the counselling process are always welcome!

Question 5

What days/times are your therapists available?

Accepted Answer

Availability amongst therapists varies with both evenings and weekend availability. 
The best way to find out about scheduling an appointment is to use the "Book Now" button or email or call us: safehavencounselling@outlook.com
403-478-5770

Question 6

Will this be covered by insurance?

Accepted Answer

Insurance coverage is available under a variety of benefit plans. For insurance purposes please connect through the therapists' pages to learn their credentials and coverage potential through your insurance plan. Tax deductions may also be possible for some people.
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Question 7

What is your cancellation policy?

Accepted Answer

Cancellations or Rescheduling:  We require a minimum of forty-eight (48) hours notice during business hours to cancel or change your appointment. Without proper notice (unless we decide together that the absence or late cancellation was unavoidable), you will be charged the cost of the session.

*If you are needing to cancel your appointment with less than 48 hours notice, you will need to call or email please.  Otherwise, you can cancel and change your appointment using the JANE booking system.

Frequently asked questions
about therapy

Find out more about working with us

What are your rates? [Update June 2026]

Do you offer direct billing?

What form of payment do you accept?

How do I know if Safe Haven Counselling is the right fit for me?

What days/times are your therapists available?

Will this be covered by insurance?

What is your cancellation policy?

Frequently asked questions about therapy

Find out more about working with us

What are your rates? [Update June 2026]

Do you offer direct billing?

What form of payment do you accept?

How do I know if Safe Haven Counselling is the right fit for me?

What days/times are your therapists available?

Will this be covered by insurance?

What is your cancellation policy?

Frequently asked questions
about therapy